Your Name (required)
*
Your Email (required)
What time did you arrive?
*
Total time spent in establishment?
How many customers in the establishment?
0-25 (Slow)
26-100 (Moderate)
101+ (Busy)
Front Desk Employees made eye contact, smiled, used a friendly tone of voice:
5 (Excellent)
4
3
2
1 (Lacked Friendly Service)
Front Desk Employee used a friendly/welcoming greeting at arrival:
5 (Excellent)
4
3
2
1 (was not greeted)
Front Desk Employee was knowledgeable about the club pricing and rules were explained:
5 (Well Informed)
4
3
2
1 (Was not Informed)
Front Desk Employee correctly charged for membership & door fees:
5 (Excellent)
4
3
2
1 (Membership and Fee Issues)
Front Desk Employee provided a club tour (Please request one):
Yes
No
N/A
Front Desk Employee said “Thank You†and/or “Have a nice night!†upon departure:
Yes
No
Overall Customer Service Rating (Front Desk Staff):
Excellent
Good
Satisfactory
Fair
Poor
How long did you wait for the Bartender to acknowledge your presence:
30 sec
45 sec
1 minute
2 minutes
3 minutes +
Wait time to order drink?
30 sec
45 sec
1 minute
2 minutes
3 minutes +
Bartender was knowledgeable about mixed drinks:
5 (excellent)
4
3
2
1 (was not knowledgeable)
Bartender explained how the "Bring your own bottle" system works (Please Request Explanation) :
Yes
No
Bartender said “Thank You†and/or “Have a nice night!†upon departure:
Yes
No
Overall Bar Customer Service:
Excellent
Good
Satisfactory
Fair
Poor
Locker Room Attendants made eye contact, smiled, used a friendly tone of voice:
5 (Excellent)
4
3
2
1 (Lacked Friendly Service)
Wait time to get locker:
30 sec
45 sec
1 minute
2 minutes
3 minutes +
Locker Attendant explained how locker area works(please request description):
5
4
3
2
1
Locker Attendant said “Thank You†and/or “Have a nice night!†upon leaving locker area
Yes
No
Overall Customer Service at locker room:
Excellent
Good
Satisfactory
Fair
Poor
Kitchen and Buffet Staff made eye contact, smiled, used a friendly tone of voice:
5
4
3
2
1
Wait Time for Food Service / Buffet wait time:
30 sec
45 sec
1 minute
2 minutes
3 minutes +
Were special Food requests granted (i.e. more chicken, no beef)?
Yes
No
Were food items fresh?
5
4
3
2
1
Kitchen / Buffet Staff explained the menu clearly and descriptively:
5
4
3
2
1
Employee said “Thank You†and/or “Have a nice night!†When completing your meal:
Yes
No
Overall Customer Service at buffet:
Excellent
Good
Satisfactory
Fair
Poor
Did you experience any problems during your visit? :
Yes
No
If yes, did you report it to the manager on duty? :
Yes
No
Please request a special accommodation, or present a noticed issue to the Management: How did Management Handle your Issue / Request ?
Did we meet your overall expectations?
Yes
No
What area did you spend most of your time?
Front
Back
Would you recommend Trapeze to friends and associates?
Very Likely
Somewhat Likely
Neutral
Somewhat Unlikely
Very Unlikely
Would you return to Trapeze for another visit?
Very Likely
Somewhat Likely
Neutral
Somewhat Unlikely
Very Unlikely
Were the Restroom Facilities Well Maintained?
Yes
No
Please leave us additional questions or comments so we may better serve you in the future!
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