Trapeze does not issue Cash refunds. However, a club credit may be issued for a future visit*.
Membership and/or nightly user fee transactions are FINAL when special events are booked or pre-paid. We will not issue a refund of any kind for a special event, including Valentine’s Day, New Year’s Eve and Halloween. During these peak times, we order our supplies and food for the event and cannot return such items after the event has passed. Therefore, you agree to forfeit your reservation if you miss the event. Upon the discretion of management, they may issue you a credit to your account for a future visit*.
Discounts are offered to our members on various nights. Please inform the front desk staff that you are on a guest list or in theme PRIOR to paying for your entry. This will avoid any confusion of fee prices after the cashier has entered your visit. Check your credit card receipt for errors before you sign your slip. Once you leave the front desk, we will not issue a credit to your card.
*Future visit cannot be used during holiday weekends or special events; including Valentine’s Day, Memorial Day, 4th of July, Labor Day, Halloween, and New Year’s Eve.